Skincare Return Policy

Skincare Return Policy

Checking Your Order

When your package arrives, please open it, take inventory, and compare the items to the packing list.

Time Limits

Report any discrepancy, damage, or dissatisfaction within 7 days of receiving your package. Requests made after 7 days will be reviewed and may be approved or denied. No returns will be accepted for claims that are 30 days old or older.

Shipping Errors

If Skin for Life’s shipping department made an error, we will provide a shipping label to retrieve the product and send the correct product at no charge to you.

Damaged Products

To report damage, contact Skin for Life within 7 days of receiving your package by emailing [email protected] or calling (866) 312-7546. A complaint made more than 7 days after delivery may be denied because of the delay.

Dissatisfied With An Order Or Product

If you are dissatisfied and meet the time requirements above, you may return the product. You are responsible for shipping the product or order back to Skin for Life.

Condition Of Returned Products

Skin for Life will inspect all returned products. We accept only products received as new, unopened, and with their tamper-resistant seals intact. We will not accept products that have been opened or whose tamper-resistant seal has been broken.

Refunds

If a return is approved, the refund will be issued to the card used to make the purchase.

How To Request A Return

Email [email protected] and include your order number and the name of each product you wish to return. Skin for Life will review your request and email you its decision.

When Returns Are Not Accepted

Skin for Life does not accept returns, issue refunds, or provide replacement products when a skincare professional incorrectly evaluates a client’s skin type, condition, or needs and recommends an unsuitable product. Product selection and recommendations are the responsibility of the purchasing skincare professional.