Equipment Return Policy

PLEASE READ

RETURN POLICY:

Skin for Life Equipment Return Policy.

All returns and/or credits are subject to the approval of Skin for Life.

Returns must be made within a 30-day window after the date of shipment. Any returns after 30 days will not be accepted.

If Skin for Life approves the return of the equipment and/or products a 25% restocking fee will be applied, in addition to any shipping that was incurred by Skin for Life.

Customers will incur all shipping costs for the return of the equipment, supplies, and/or skin care to Skin for Life.

Skin for Life only accepts “unopened and untampered” skincare product(s) as a return.

Everything must be returned to its original condition.

All accessories must be returned with equipment.

Once received, Skin for Life will evaluate the equipment and accessories. If equipment and supplies are in like new condition and working order and all the visible components are without flaws and in good condition a refund will be applied against the initial payment that was made, minus the shipping costs incurred by Skin for Life and a 25% restocking fee.

If customers purchase equipment at a sale price, Skin for Life may deem the equipment purchased as a final sale and returns are not applicable. These items are specifically marked as non-refundable on the website.

Skin for Life has been manufacturing equipment since 2003, we provide quality, performance, and affordability. Our customer service team is available to answer any questions before you make your purchase. You may always speak to our corporate esthetician to brainstorm and ask questions before make a purchase.

PACKAGE – TRACKING DETAILS – SHIP:

Upon returning the equipment to Skin for Life the customer incurs all shipping costs and responsibility. It is important to package the machine so it may arrive to us without damage. Here are the packaging steps and guidelines when returning the equipment.

You the “Customer” are the shipper, therefore you are responsible for the package until it arrives.

Customer takes photos of the front, back, and sides of the equipment before packing the machine inside the box. They must be emailed to [email protected].

The box for microdermabrasion and microcurrent must be in a “double-wall box” using the approved size. Check your original box size as a reference or use this list below as a reference for our microdermabrasion and microcurrent machines:

Nue Skin 50 with supplies 18x18x18 double-wall box.

Nue Skin 100XL with supplies 20x20x20 double-wall box.

Next-Gen Microcurrent with supplies 20x14x14 double-wall box. (it is important to protect the screen and overlay of the machine). Wrap gentle with bubble wrap as an extra cushion of protection.

Packaging materials: Do not use packing peanuts (they are not sufficient), must use bubbble wrap, or packing pods that protect all corners of the box and the machine.

Take photos before sealing the box to show the packaging was sufficient in case there is damage during shipment. Photos must be emailed to [email protected].

Take photos of the box after sealed, top, all sides, and bottom indicating the box is in good condition and without tears or damage. Photos must be emailed to [email protected].

Skin for Life will provide a RMA# for you to add to the shipping label.

Once the carrier provides you with the tracking number, please email [email protected] so we may track the package until it safely arrives.

Skin for Life will provide you (the shipper) with the amount that the shipment must be insured for to make sure that if damage occurs you (the shipper) may make a claim to the carrier for compensation.

Failure to comply with the guidelines may result in a reduction or denial of the refund.